Introduction
Name
Email Add.
Country
Paper
Marie Wendy Lovena Arecksamy
Chaya Hurnath
marie.arecksamy@umail.uom.ac.mu
c.hurnath@uom.ac.mu
Mauritius
Investigating the relationship between Service Climate and Customer Satisfaction
Jay Kandampully
JKandampully@ehe.osu.edu
USA
Chairman
Jasri Jamal
jasri@ukm.my
Malaysia
Islamic Capital Market And Shari’ah Screening In Malaysia
Graham Brown
Graham.Brown@unisa.edu.au
Australia
Understanding The Homestay Experience: An Emerging Service Imperative
Bhisham Ramkelawon
bb.ramkissoon@mdx.ac.mu
Customer Relationship Management As An Integrated Approach In The Banking Sector A Case Study Of A Local Bank In Mauritius Application Of The Theory Of Planned Behavior
E Jo Zeelie
ejzeelie@nmmu.ac.za
South Africa
Knowledge Services And Economic Growth In Less Developed Regions: An Empirical Assessment
H Lloyd
Hendrik.lloyd@nmmu.ac.za
Angelo Nicolaides
Pythagoras13@hotmail.com
Cultural Diversity Training Programme Development For Hospitality And Tourism Industry Enterprises
Conflict Management – The Role Of Hotel Managers
Rufina M.E. D’souza
fdesouza@strathmore.edu
Kenya
The Role Of Personal Values And Performance Of Multinational Service Organizations
Beatrice A. Dimba
Bdimba@strathmore.edu
Sameer Hosany
Sameer.Hosany@rhul.ac.uk
UK
A Typology Of Tourist Emotional Experiences Toward Holiday Destinations
Kesseven Padachi
kpadachi@utm.intnet.mu
Accounting Services Among Manufacturing Smes: A Neglected Subject
A Study On The Use Of Internet Banking Among Smes In Mauritius
Kumudu Jayawardane
kumuduaakk@gmail.com
Sri Lanka
Do The Effective Change Management Initiatives Results In More Service Innovations In The Hospitality Industry? A Case From Beach Resorts In Sri Lanka
Jörg Finsterwalder Volker G. Kuppelwieser Sven Tuzovic
joerg.finsterwalder@canterbury.ac.nz volker.kuppelwieser@gmx.de stuzovic@plu.edu
New Zealand Germany USA
Empirical Evidence Of Service Quality In Group Encounters
Chantal Rootman
chantal.rootman@nmmu.ac.za
Customer Retention In British And Canadian Retail Banks: Lessons For South Africa
Mary Mumbua Mutisya
mumbuamm@yahoo.com
The All-Inclusive Holiday Concept At The Kenyan Coast
New Service Development For The Emerging ‘Casual Dining Culture’ In A Changing Global Economy
Grace Mage
magenduta2@yahoo.co.uk
Empirical Estimation Of Customer Loyalty In Tourism Industry
Financial Reporting For Small & Medium Scale Enterprices (Smes) In The Hospitality Industry.
Bernadette Nambi Karuhanga
bnambi2002@yahoo.com
Uganda
Challenges Of Institutional Performance Management In Public Universities In Uganda
Yan Liu
diana_0813@hotmail.com
China
Online Information Services: The Impact On E-Word-Of-Mouth
Mohamad Shanudin Zakaria
mshanudin@gmail.com
An E-Commerce Readiness Model For Smes : A Malaysian Experience
Sven Tuzovic
stuzovic@plu.edu
Promoting Community Blood Services Online – The Question Of Success: Results Of A Student-Run Adwords Campaign For A Local Community Blood Center
Boopen Seetanah
b.seetanah@uom.ac.mu
Assessing The Role Of Marketing Promotion In Tourism Development In A Dynamic Time Series Framework.
R. Siva Ram Prasad
raminenisivaram@yahoo.co.in
India
E-Services – Key Issues And Challenges
Colin Diggines
cdiggines@unisa.ac.za / diggines@telkomsa.net
Passenger Perceptions And Understanding Of The Low-Cost And Full-Service Airline Models In South Africa And The Implication For Service Strategy
Marilyn T. Lucas
mlucas@bsad.uvm.edu
Environmental Management Practices In Services: Does It Pay To Be Green?
Mohammed Altemimi
muhammed_altemimi@yahoo.com
Increasing The Success Of Aligning It And Business Strategy:A Framework For Alignment
Yarzina Yahya
yyazrina@gmail.com
Delivering Education From Service Perspective: The Changing Landscape
Aleesha Boolaky
aboolaky@umail.utm.ac.mu
The Impact Of The Global Financial Crisis On The Mauritian Financial Services Sector
Motsomi Ndala Marobela
marobela@mopipi.ub.bw
Botswana
Human Resources Management And Labour Relations Practices In Tourism And Hospitality: A Case Study Of Kasane
Heiko Gebauer
Heiko.Gebauer@eawag.ch
Sweden
Application Of Social Construction On Value Creation In Public Transit Services
Johan R Botha
Bothajar@unisa.ac.za
Customer Service Born And Bread Inside A Business: An Analysis Of The Use Of Corporate Culture As A Power In Customer Service
Roubina Juwaheer
roubina@uom.ac.mu
Assessing Employee Satisfaction In Higher Education: The Case Of Academics Of The University Of Mauritius
Chantel Harris Michelle Paddey
chantel.harris@nmmu.ac.za michelle.paddey@nmmu.ac.za
International Students’ Perceptions Of Service Quality In Tertiary Institutions
Nicolas Ragodoo
n.ragodoo@uom.ac.mu
An Investigation Of The Csr Involvement Of Service Providers In The Mauritian Tourism Sector
Nurudeen Ajayi
209510551@ukzn.ac.za
Mitigating Information Risk Within Supply Chains
Ushad Subadar
u.subadar@uom.ac.mu
An Assessment On Service Quality In The Mauritian Banking Sector
Jayraj Roodurmun
jayraj.roodurmun@mauritiustelecom.com
The Benefits Of Applying Service Recovery Principles In Mauritian Service Organizations - An Exploratory Approach
Influence Of Trust On Destination Loyalty – An Empirical Analysis – The Discussion Of The Research Approach
The Power Of Corporate Branding In Enhancing Brand Loyalty – The Case Of Mauritius Telecom Service Provider
Jason Kasozi
kasozjs@unisa.ac.za
The Capital Structure Practices Of Listed Firms In South Africa
Kim Youngmi
ysmh2001@naver.com
Korea
Exploring The Resource Exchange Networks Established By Convention Suppliers In Daegu City, Korea
Samuel Kim
sskim@sejong.ac.kr
The Effects Of Celebrity Endorsement On Tourists’ Perception Of Corporate Image,Corporate Credibility, And Customer Loyalty
Timo Rintamäki
timo.rintamaki@uta.fi
Finland
Exploring Customer Value And Satisfaction: Expanding The Perspective With Service Attributes And Customer Characteristics
Sam Ngwenya
ngwenms@unisa.ac.za
Evaluating Financial Conditions Of Local Governments In South Africa – A Case Of Metropolitan Municipalities In Gauteng
Sandra Sydnor-Bousso
ssydnorb@purdue.edu
Service Firms And Crisis Communications: Re-Imagining Crisis As Opportunity
Pieter V/D Westhuizen
jamaica@uj.ac.za
Work Integrated Learning In Higher Education: Partnerships, A Continuing Evolution.
Samuel Petros Sebhatu
samuel.sebhatu@kau.se
Sustainable Public Transport Network Development In Developing Countries
Vivek Sunnassee
V.Sunnassee@westminster.ac.uk
Assessment Of The Importance Of Information Systems In Project Management
Florence W Njau
fnjau@utalii.co.ke
The Service Concept And The Importance Of Having A Motivated Workforce
Muqqadas Rehman
muqqadas.rehman@uon.edu.au
A Proposed Model Of The Links Between Consumer Participation, Perceived Service Quality And Customers’ Perceptions Of Value Co-Creation
Sanjai Parahoo
s.parahoo@gmail.com
Dubai
How To Keep Them Coming Back? Relationship Drivers For Retailer Loyalty Programs
Taruna Ramnarain/ Mridula Gungaphul
m.gungaphul@uom.ac.mu
The Importance Of Relationship Marketing In Services: The Small Business Sector In Mauritius
Murugesh Viswanathan
murugesh74@gmail.com
Exploring Google Search Engine Functionalities And Google Search Capabilities
Alison Dean
Alison.Dean@newcastle.edu.au
Can Employees Predict Customers’ Assessments Of Service And Attitudes To Providers?
Anita Ramgutty-Wong
rwong@uom.ac.mu
From Service Model Unionism To Social Movement Unionism In Mauritius And Rodrigues: A Critical Review Of Practice And
Samuel Irungu Kimungu
irungusamwel@yahoo.com
Rwanda
An Assessment Of The Impact Of Employee Turnover On Customer Service And Competitiveness Of An Establishment
Josephine Gatsinzi
jgatsinzi@gmail.com
Investment Challenges In The Hotel Industry In Kigali, Rwanda: Hotel Managers Perspectives
Namratta B. Becceea
namratta28@hotmail.com
Service In Public Sector: The Pension System In Mauritius And Superannuation
Viraiyan Teeroovengadum
viraiyan@hotmail.com
Service Quality In The Education Sector Moving Towards A Holistic And Transformative Approach Service Quality In The Education Sector Moving Towards A Holistic And Transformative Approach
Chhavi Joynathsing/ Haywantee Ramkissoon
cjoynathsing@hotmail.com r.ramkisson@utm.intnet.mu
Understanding The Behavioral Intention Of European Tourists In Mauritius
Dinesh Ramdhony
d.ramdhony@uom.ac.mu
Environmental Reporting In Mauritian Listed Companies
Afzal Delbar
afzal@silverlineservices.com
Passion And Innovation Is Driving Force To Succeed In Service Businesses
Indiren Vencatachellum
vencati@uom.ac.mu
Investigating Hrm Practices Role Towards Customer Service Excellence In The Mauritian Hotel Industry
Investigating E-Government Services Uptake In Mauritius: A User’s Perspective
Keenan Crane
K.Crane@hbmeu.ac.ae
An Innovative Approach To Hrd In Uae: A Case Study Of E-Learning In Dubai
David Solnet
d.solnet@uq.edu.au
Service Management In Hospitality Education: Review And Reflection
Bonke Dumisa
bonke@dumisainvest.co.za
The Marketing Of Funeral Services In South Africa: Challenges And Opportunities
Hemant Kassean
h.kassean@uom.ac.mu
Comparing Healthcare In Private Clinics V/S Public Hospital Services Sector
Goran Svensson
goran.svensson@hh.se
Norway
Transparent Understanding And Foresight Of The Scholarly Research Process
A Sustainable Business Model In Services
Priya Baguant
pbaguant@uom.ac.mu
The Mauritian Model Of Employee Relations On Trial: The Case Of The National Airline
Verena Tandrayen-Ragoobur
v.tandrayen@uom.ac.mu
The Services Sector And Economic Growth In Mauritius. A Bounds Testing Approach To Cointegration
Anisha Ayrga
aniisha@live.com
Internet Banking: A Customer- Centric Perspective For Mauritius.
Mathieu Lamport
m.lamport@uom.ac.mu
The Association Between Iso 9000 Certification And Financial Performance
Harmon Chellen
hsmheb@intnet.mu
Understanding Students’ Commitment To Employment In The Tourism And Hospitality Industry
Aumwatee Sreekeesson
asreekeessoon@yahoo.com
Team Learning: Implications For Hrm In The Service Sector Of Mauritius
Aurelie Karoki
auraliak@yahoo.com
Service Branding: From Developing Service Brands To Value Creation In The Hospitality & Tourism Industry In Kenya
Joan Gathungu
jgathungu@utalii.co.ke / shirogathungu@yahoo.com
