All accepted full papers and extended abstracts will be professionally published in an edited conference proceeding with ISSN.  This will be distributed to delegates at registration time.  In addition, selected papers presented from the symposium will be considered for publication in a special issue on either one of the following journals, depending on the focus of the manuscript and subject to the normal peer review process:

 

Journal of Service Management
www.emeraldinsight.com/0956-4233.htm

 

Managing Service Quality
www.emeraldinsight.com/0960-4529.htm

 

Journal of Hospitality Marketing and Management
www.informaworld.com/smpp/title~content=t792306863~db=all