Public talk on "Application of Artificial Intelligence in Service Delivery"



Dr. Dogan Gursoy is the Taco Bell Distinguished Professor in the School of Hospitality Business Management, Carson College of Business at Washington State University and the editor of Journal of Hospitality Marketing & Management. He is also the recipient of the 2021 ICHRIE Lifetime Research Achievement Award and the 2019 University of Delaware's Michael D. Olsen Research Achievement Award. Dr. Gursoy is also one of the few hospitality and tourism scholars who received the Highly Cited Researcher Award and Recognition from Clarivate in 2021 and 2022. According to Clarivate, the Highly Cited Researcher Award recognizes the true pioneers in their fields over the last decade, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for field and year in the Web of Science. Clarivate states that of the world’s scientists and social scientists, Highly Cited Researchers truly are one in 1,000.

Dr. Gursoy is recognized as one of the leading researchers in the hospitality and tourism area. Dr Gursoy has published over 180 research publications in refereed journals and 12 books. The scientific impact of those publications is evident in the cumulative h-factor of 78, over 33,000 citations (google scholar profile: and his consistent ranking as one of the most prolific hospitality and tourism researchers worldwide. According to a recent study published in International Journal of Contemporary Hospitality Management in 2021, Dr. Gursoy’s research output since 2000 ranks him as one of the top 10 most prolific authors worldwide in the hospitality and tourism field (Wong, Koseoglu, and Kim, 2021), which confirms the ranking of his research output reported in earlier studies (Park, Philips, Canter and Abbott, 2011). According to, Dr. Gursoy is ranked as the number 138 researcher worldwide in Business and Management category and the number 67 researcher in the United States in the same category.

His area of research includes services management, hospitality and tourism marketing, tourist behavior, travelers’ information search behavior, community support for tourism development, cross-cultural studies, consumer behavior, involvement, generational leadership, sustainability, and artificially intelligent device use in service delivery. His research has been published broadly in refereed Tier I journals such as Journal of Travel Research, Tourism Management, International Journal of Hospitality Management, Annals of Tourism Research, International Journal of Contemporary Hospitality Management, Journal of Hospitality Marketing & Management, etc. His research has also been presented at numerous hospitality and tourism conferences and received numerous research awards.

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